Shipping and Returns

Shipping is free on all orders placed in USA. To ensure the secure delivery of your order, Capucelli does not ship orders to P.O. Boxes and APO\FPO Addresses.


Processing time

 All Capucelli’s Fine Jewelry styles are carefully handmade in our Studio.  Since each piece is made-to-order, I ask that you allow 14-20 business days (excluding weekends) before I ship your order.  If you need to meet a certain deadline or need expedited shipping, I may be able to accommodate your request.  Please email me at


We gladly accept returns and exchanges.

Just contact us within: 5 days of delivery, and ship items back to me within: 14 days of delivery

Please Make sure to use the same name you used for your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, We can't accept returns or exchanges for:

  • Custom or personalized orders
  • Eternity Bands made to order
  • Items on Sale

Conditions of Return

Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging.

Return Address


175 Great Neck rd, Suite 200, Great Neck, NY 11021