Buying fine jewelry online is a big decision — and it’s completely natural to want reassurance before making that purchase. At Capucelli, we believe trust is earned through transparency, consistency, and experience, not promises.
Here’s why thousands of customers feel confident ordering with us online.
Over 20 Years in the Jewelry Industry
Capucelli is built on more than two decades of experience in fine jewelry. Our background spans sourcing, design, manufacturing, and retail, giving us a deep understanding of quality and craftsmanship.
This isn’t a pop-up brand or a short-term operation — it’s a business rooted in long-standing relationships, expertise, and accountability.
A Real Company With Real Locations
When you shop with Capucelli, you’re not buying from an anonymous website.
We openly display our:
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Physical business addresses
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Phone number
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Customer service email
We also operate showrooms in New York City and Milan, allowing customers to visit us in person, meet our team, and see our craftsmanship firsthand. Having a physical presence matter — it means accountability and long-term commitment.
Easy Access to Real People
Our customer care team is always reachable. Whether you prefer to email, call, or schedule a showroom visit, there’s always a real person behind Capucelli ready to assist you.
We believe communication is one of the most important parts of trust — and we never hide behind automated systems.
Clear, Fair Return & Exchange Policies
We offer a transparent return and exchange policy that’s clearly outlined on our website. There are no hidden terms or fine print designed to surprise you after checkout.
Our policies are structured to be fair, reasonable, and easy to understand, giving customers peace of mind when ordering online.
Quality You Can See and Verify
Every Capucelli piece is crafted with attention to detail and quality control. When applicable, we provide certification and documentation so you can feel confident in exactly what you’re receiving.
We encourage customers to inspect their jewelry, ask questions, and take the time they need to feel comfortable.
Online Convenience With In-Person Support
One of the things that makes Capucelli unique is the balance between modern online shopping and traditional fine-jewelry service.
You can:
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Order securely online
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Speak directly with our team
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Visit a showroom if you choose
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Receive support before and after your purchase
That combination gives customers the best of both worlds.
Our Commitment to Transparency
From pricing to sourcing to communication, transparency is at the core of how we operate. We believe trust is built by being clear, honest, and available — every step of the way.
Final Thoughts
Ordering fine jewelry online should feel exciting, not stressful. At Capucelli, our experience, physical presence, open communication, and customer-first approach allow you to shop with confidence.
Whether you’re purchasing online or visiting us in person, our goal is the same: to deliver beautiful, well-made jewelry and an experience you can trust.
If you ever have questions, our team is always here to help.