Faq

Why are your prices lower than other jewelers?

Capucelli operates only online avoiding many costs, while many retailers are forced to high costs to operate in physical stores. Diamonds Jewelry are sold to the final consumer directly by us, which means that we can provide wholesale prices.

Are there hidden costs?


Customs duties shall be paid by the purchaser.

Can I receive a purchase invoice?


Sure! You just need to contact us and provide us with your tax code.

How do I know your company is real?


We have a showroom in Milan in via Mazzini 16. and fullfilment center in Long Island New York , you can come visit us by appointment only.

How long does it take to receive my order?


Each Capucelli product is customized and is produced according to the options chosen by the customer. We do not work with stocks and every product needs to go through the handmade production process of American jewelers. The process can last from 10 to 15 working days. We work continuously to improve production time.

Do you have a physical store?


Capucelli currently sells only online to offer you the widest variety of options possible.

What happens if my Capucelli doesn't go well?


Don't worry if your Capucelli doesn't fit, you can send it all back for free, within the first 14 days. You can refer to our return policy.

Is the gift box included in the purchase?


Each jewel and single diamond is sent into it in a special case, all included in the price.

Do the jewelry photos on your website reflect exactly what I'm going to get?


The photos are made on a real jewel, and improved in post production. Each jewel is practically the same as the photo. Each Capucelli piece is created by hand and therefore two pieces can never be identical.

How much does shipping cost?


Shipping is free

How's my order packaged?


Your order will be sent along with its paper certificate, gift box in a well-packed box.

Are your diamonds natural?


Yes, all our stones are natural and of lawful origin guaranteed by the Kimberley process.

How can I pay?

We accept Visa, MasterCard, American Express, PayPal, Discover, Postepay, Aura.

What to do if I do not have a VISA \ MASTERCARD or PAYPAL account?

It is not a problem, you can always make a bank transfer and place you order. Just email us at info@capucelli.com.

Why has my payment failed?

There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Care at info@capucelli.com.

How long does shipping take?

We partner with both Fedex and USPS so your package arrives as quickly and safely as possible. For expected delivery times, please refer to the individual product page, as the fulfillment time varies by product. You can always track your order through your account or the shipping confirmation email sent after your order is sent out. If you need help finding your tracking number or have further questions about shipping, please email us at info@capucelli.com

How will I know when my order ships?

We will send you an email including your tracking number as soon as your order ships.

What countries do you ship to?

We currently ship everywhere in the United States and recently expanded internationally as well.

How much does shipping cost?

In the US, standard shipping is free, all US orders are shipped via  USPS or DHL. We offer free International Shipping, delivered in 14 days with USPS international. For quick international shipping, we utilize a flat $29 rate with DHL express.

What if the courier loses the Package?

If your package is lost in transit, please e-mail us right away at info@capucelli.com and we will try our best to solve the issue. If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (US only). Please note that CAPUCELLI is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.

Do I have to pay International Taxes & Duties?

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Please refer to your local postal service for rates or calculate expected duties and taxes here.

WARRANTY / RETURNS

What is your return policy?

We are very proud of the quality of our products and we want you to feel great about them too. If for some reason you are not satisfied with your purchase, you can start a return for a refund within 30 days of the order date. Unworn and unused items may also be exchanged (with the exception of personalized/custom pieces) within 30 days of the purchase date. Email us at info@capucelli.com to initiate a return or exchange. 

Return/Exchange Fees:

Return Fee: $10 fee deducted from final refund if product is not defected
Exchange Fee: $10 fee cover shipping costs

*Personalized, engraved or custom pieces are not eligible for a return or exchange.
*There is an additional $20 resize or restock fee for all Pavé Diamond Bands

What if I ordered the wrong size?

If the ring, necklace or bracelet you ordered does not fit, we will be happy to exchange your piece for a different size within 30-days of the order date. However, the $15 postage fee (shipping fee each way) must be covered by the customer.

Does my order include a warranty?

Yes, all jewelry purchased on CAPUCELLI comes with a 6-month warranty from the date of purchase. We pride ourselves on the quality of our pieces, and want you to be fully satisfied. If your piece happens to break, we will be happy to fix your item free of charge. Our warranty does not cover general wear & tear or lost stones. Please note that CAPUCELLI is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return any items once they have been altered by a third party jeweler.